Mercuries Life Insurance Co., Ltd. Stakeholder Engagement and communication

Risk Management and Strategies for Material Topics

Procedures for Identifying Material Topics

Mercuries Life Insurance has developed a list of 18 sustainable topics based on competent authorities' concerns and strategies at home and abroad. It also invites all department heads to assess the internal, external, actual and potential impacts of the sustainable topics. In addition, 10 major themes were identified by referring to the concerns of external stakeholders, which were approved by the corporate sustainability group, with positive and negative impact assessments being conducted on these grounds.

The Executive Office defines the report boundary and contents by comparing the materiality matrix and GRI Standards topics, and then relevant data provided by each department is further compiled into the corporate social responsibility report. After the third-party guarantees and submission to the Board of Directors, the report is available for download by all stakeholders. Subsequently, the Executive Office still coordinates among departments to continuously collect information and track stakeholder engagement through internal and external channels.

Significance degree of sustainability topic

Mercuries Life Insurance evaluates 'actual 'and 'potential' positive and negative impacts through 'likelihood' and 'impact scale'. The "positive significance" and "negative significance" of each topic are calculated, and the total score of the impact degree of each topic is obtained by summing up the absolute value scores, and then sorted according to the total score of "impact degree”. Finally, the corporate sustainability group discusses and decides on ten major topics: ethical management, business performance, employee compensation and welfare, risk management, corporate governance, information security, compliance with laws, digital finance and innovation, fair hospitality and customer experience, climate change response and environmental management.

Report Topic and Boundary

Stakeholder Engagement

We classify the important stakeholders into nine categories through internal discussions. Besides, according to the issues concerned by each stakeholder, we continuously communicate with stakeholders through different channels, and actively respond to the stakeholders.